At Tijori, we curate treasures, not trends. Because our collection features a unique mix of vintage finds and independent labels, our return policy is designed to support the sustainable lifecycle of each garment.
1. Preloved, Vintage, Sample, and Sale Collection
- Final Sale: Due to the unique nature of preloved, vintage, sale, and sample pieces, these items are Final Sale and ineligible for return or exchange.
- Transparency: We provide detailed measurements, fabric descriptions, and condition reports to help you shop with confidence.
- Character: Please note that minor "signs of life" are common in vintage and preloved textiles and often add to the storied character of the piece.
2. New & Independent Designer Labels
If a new item isn't the perfect fit, we accept returns under the following conditions:
- Timeline: You must contact shop@tijori.com within 3 days of delivery to initiate a return.
- Return Window: Item(s) must be shipped back with tracking within 7 days of approval.
- Condition: Items must be returned in their original, unworn condition with all Tijori tags attached.
3. Fees & Processing
To support our small business operations and shipping costs, the following fees apply:
- Store Credit: Returns for store credit are subject to a 10% processing fee.
- Original Payment Method: Returns to the original payment method are subject to a 20% restocking fee.
- Minimum Fee: For items under $60, the fee will be a minimum of the total shipping costs incurred by Tijori.
- Exclusions: Sale items and "Archive" drops are strictly Final Sale.
4. Our Quality Guarantee
If we have overlooked a significant flaw or there is a major discrepancy in the listing, we will waive all fees and cover return shipping. This is subject to our discretion and does not include standard "wear and tear" expected of preloved items.